1 Who We Are
FC Fachai ("we," "us," "our") operates the online gaming platform accessible at fcfachai.app. We are the data controller responsible for the personal information collected through the platform. FC Fachai is a licensed online casino and sports betting operator serving players in the Philippines.
This Privacy Policy applies to all personal data processed in connection with the FC Fachai platform — including account registration, game play, financial transactions, customer support interactions, and general platform browsing. By creating an account and using our services, you acknowledge this Privacy Policy.
Data Controller: FC Fachai | Platform: fcfachai.app | Contact: support@fcfachai.app
2 Personal Data We Collect
FC Fachai collects only the personal information necessary to provide our services, maintain security, and meet our legal obligations. Below is a breakdown of the categories of data we collect:
| Data Category |
Examples |
Why Collected |
| Identity Data |
Full name, date of birth, government ID details |
Account registration, age verification, KYC compliance |
| Contact Data |
Email address, mobile number |
Account communication, support, security alerts |
| Financial Data |
GCash/Maya account reference, bank details (masked), transaction history |
Processing deposits and withdrawals, AML compliance |
| Gaming Data |
Bet history, game activity, session duration, account balance |
Service delivery, responsible gaming monitoring, dispute resolution |
| Technical Data |
IP address, device type, browser, operating system |
Security, fraud detection, platform optimization |
| Usage Data |
Pages visited, features used, time on platform |
Platform improvement, user experience optimization |
| Communication Data |
Support chat transcripts, emails sent to FC Fachai |
Customer service, quality assurance, complaint resolution |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where specifically required by responsible gaming obligations (such as self-exclusion records).
3 How We Collect Your Data
FC Fachai collects personal data through the following channels:
Direct Collection
Information you provide directly when you register an account, complete identity verification, make a deposit or withdrawal request, contact our support team, or respond to a promotion. This is the primary source of personal data.
Automated Collection
When you use theFC Fachai platform, certain technical and usage data is collected automatically through cookies, server logs, and similar technologies. This includes your IP address, device identifiers, and browsing behavior within the platform. See Section 8 for details on our cookie use.
Third-Party Sources
In limited cases, FC Fachai may receive data from third parties for the purpose of identity verification (KYC), fraud detection, or payment processing. These third parties are bound by their own privacy policies and are selected for their reliability and security standards. We only receive the minimum data necessary for the specific purpose.
4 How We Use Your Personal Data
FC Fachai uses the personal data we hold about you for the following purposes:
- Account Management: To create, maintain, and manage your FC Fachai player account, including login authentication and account security.
- Service Delivery: To provide access to games, sportsbook features, and all other platform services you use.
- Transaction Processing: To process your deposits and withdrawals securely, and to maintain accurate financial records as required by law.
- Identity Verification (KYC): To verify your identity and age as required by gaming licensing regulations and anti-money laundering obligations.
- Customer Support: To respond to your questions, complaints, and requests promptly and effectively.
- Fraud and Security: To detect, investigate, and prevent fraudulent transactions, account abuse, and security threats to you and other players.
- Responsible Gaming: To monitor gaming behavior and enforce responsible gaming tools such as deposit limits and self-exclusion where applicable.
- Legal Compliance: To comply with applicable laws, regulations, and reporting obligations including anti-money laundering (AML) requirements.
- Platform Improvement: To analyze usage patterns and improve the performance, design, and features of the FC Fachai platform.
- Marketing Communications (with consent): To send you promotional offers, news about new games, and platform updates — only where you have opted in or where we have a legitimate interest.
We do not use your personal data for automated decision-making that produces significant legal effects without human review, except where required by law (e.g., age verification checks).
5 Legal Basis for Processing
FC Fachai processes your personal data on the following legal grounds, consistent with the Philippine Data Privacy Act of 2012 (RA 10173):
- Contractual Necessity: Processing is necessary to fulfill our obligations to you as a registered player — including managing your account, processing transactions, and delivering gaming services.
- Legal Obligation: Processing required to comply with applicable laws, including gaming regulations, AML requirements, and tax reporting obligations.
- Legitimate Interests: Processing for fraud prevention, platform security, and service improvement where your interests and fundamental rights do not override our legitimate purposes.
- Consent: For marketing communications and optional data uses where we specifically ask for your consent. You may withdraw consent at any time without affecting prior processing.
6 Sharing Your Personal Data
FC Fachai does not sell, rent, or trade your personal data. We share personal information only in the limited circumstances described below, and only with parties who are bound by appropriate confidentiality and data protection obligations:
Service Providers and Processors
We work with carefully selected third-party service providers who assist in operating the platform — including payment processors (GCash, Maya, banks), identity verification providers, game software suppliers, and cloud infrastructure providers. These parties process data on our behalf under strict data processing agreements and are prohibited from using it for their own purposes.
Regulatory and Legal Authorities
FC Fachai may disclose personal data to gaming regulators, financial intelligence units, law enforcement agencies, or courts when required to do so by applicable law, legal process, or to protect the rights and safety of our players and the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets involvingFC Fachai, player data may be transferred as part of the transaction. Affected players will be notified and the Privacy Policy of the acquiring entity will be communicated in advance.
FC Fachai will never share your personal information with third parties for their own marketing purposes without your explicit consent.
7 Data Retention
FC Fachai retains personal data for as long as is necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.
- Active Accounts: Personal and gaming data is retained for the duration of the account and for a period of at least five (5) years after account closure, as required by gaming and AML regulations.
- Transaction Records: Financial transaction data is retained for a minimum of five (5) years to meet regulatory and tax record-keeping requirements.
- Identity Verification Documents: KYC documents are retained for the period required by applicable gaming regulations — typically five (5) years after account closure.
- Support Communications: Customer support records are retained for up to three (3) years to assist with dispute resolution and quality improvement.
- Marketing Data: Where consent-based, marketing contact data is retained until you withdraw consent or request deletion.
When data is no longer required, it is securely deleted or anonymized. You may request earlier deletion of certain data where no legal retention obligation applies — see Section 9 for your rights.
8 Cookies and Tracking Technologies
The FC Fachai platform uses cookies and similar tracking technologies to ensure the platform works properly, remember your preferences, and help us understand how players use the site so we can improve it.
Types of Cookies We Use
- Essential Cookies: Required for the platform to function correctly — including maintaining your login session, processing transactions, and ensuring security. These cannot be disabled without breaking core functionality.
- Functional Cookies: Remember your preferences such as language, display settings, and game history to provide a more personalized experience.
- Analytics Cookies: Help us understand how players navigate and use the platform so we can identify issues and make improvements. Data collected is aggregated and does not identify individual players.
- Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access, and abuse of the platform.
You can manage cookie preferences through your browser settings. Blocking certain types of cookies may affect the functionality of theFC Fachai platform. Essential cookies cannot be disabled as they are required for core service delivery.
9 Your Data Rights
As a player registered on the FC Fachai platform, you have the following rights under the Philippine Data Privacy Act of 2012 and applicable data protection principles:
Right to Access
Request a copy of the personal data FC Fachai holds about you and information about how it is used.
Right to Correction
Request correction of inaccurate or incomplete personal data held about you on the FC Fachai platform.
Right to Erasure
Request deletion of your personal data where there is no longer a legal or contractual requirement to retain it.
Right to Object
Object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Right to Portability
Request a structured, machine-readable copy of your personal data for transfer to another service where technically feasible.
Right to Withdraw Consent
Withdraw consent for-based processing (such as marketing emails) at any time without penalty to your account.
To exercise any of these rights, contactFC Fachai support at support@fcfachai.app. We will respond to verified requests within 30 days. Some rights may be limited where legal retention obligations apply — we will explain the reason if a request cannot be fully fulfilled.
10 Children's Privacy
The FC Fachai platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age. If we discover that an account has been created by a person under 18, that account will be immediately closed and all associated data will be deleted, except where legal retention obligations require otherwise.
If you believe a minor has registered an account on the FC Fachai platform, please contact us immediately at support@fcfachai.app so we can investigate and take appropriate action.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. FC Fachai supports responsible gaming tools — visit our Responsible Gaming page for more information.
11 Security Measures
FC Fachai implements a range of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure:
- SSL/TLS Encryption: All data transmissions between your browser or app and the FC Fachai servers are encrypted using industry-standard SSL/TLS protocols.
- Password Hashing: Account passwords are stored using strong cryptographic hashing — we never store your password in plain text and our support staff cannot view your password.
- Access Controls: Personal data is accessible only to FC Fachai staff and authorized service providers who have a legitimate operational need for it. Access is role-based and logged.
- Fraud Monitoring: Automated systems continuously monitor account activity for suspicious behavior, unusual login patterns, and potential fraud indicators.
- Regular Security Reviews: FC Fachai conducts regular reviews of our security practices and data handling procedures to ensure they remain effective and up to date.
- Incident Response: In the event of a data breach that affects your personal data, FC Fachai will notify affected players and the relevant regulatory authority as required by applicable law.
While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in protecting your account — please use a strong, unique password and keep your login credentials confidential.
12 Updates to This Privacy Policy
FC Fachai may update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to our platform. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or in-platform notification.
We encourage you to review this Privacy Policy periodically. Continued use of the FC Fachai platform after changes are published constitutes your acknowledgment of the updated policy. If you disagree with any changes, you should stop using the platform and contact support to request account closure.
13 Contact Us — Data Privacy Inquiries
If you have any questions, concerns, or requests related to this Privacy Policy or the wayFC Fachai handles your personal data, please reach out through the following channels:
- Email: support@fcfachai.app
- Live Chat: Available24/7 through the FC Fachai platform after logging in
- Subject Line: Please use "Data Privacy Request" for faster routing to our privacy team
We aim to respond to all privacy-related inquiries within five (5) business days. For formal data subject access requests or erasure requests, we will confirm receipt immediately and complete the request within thirty (30) days, or notify you if an extension is required.
If you are not satisfied with our response, you may lodge a complaint with the National Privacy Commission of the Philippines (NPC) — the regulatory authority responsible for enforcing the Data Privacy Act of 2012.